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Area Service Manager or Senior Manager-Orissa


About Client :

The company(a Japanese MNC firm) was established in the year 2007 in India. Being a firm believer in the India Growth Story, the company has invested in a manufacturing facility located at SriCity, in Andhra Pradesh, about 70 Kms from the city of Chennai. This Factory commenced production in 2011 and has since grown in production capacity and range of Models .There are total 17 offices and 29 dealers. The turnover in 2016/2017 is Rs 1000 crore and this year plans to grow at 20 to 25%.

Position:Area Service Manager or Senior Manager-Orissa
Experience : 10 to 15 years

Qualification:Diploma in engineering or B.E. / B. Tech. - Mechanical

Job Responsibilities:

· Ensure the Parts business in the Area as per company target
· Ensure the Proper service manpower at dealer end
· Ensure the AMC’s as per the company target
· Ensure the training of dealer service manpower
· Up gradation of the service/technical bulletin to dealer service manpower
· Ensure the proper tools and service facility at dealer end
· Ensure the adequate Parts inventory at dealer end as per company norms
· Warranty claim settlement
· Failure analysis and communicate to HO
· Resolution of the customer complaint and maintain the MTTR as per company norms
· Conduct the regular meeting with dealer , service and sales team.
· Communication with HO for dealer and customer issues



Delhi, India

Contract type




Spring India, 2912627

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