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Regional Head –Product Support-Andhra Pradesh, Kar


About Client :

The company(a Japanese MNC firm) was established in the year 2007 in India. Being a firm believer in the India Growth Story, the company has invested in a manufacturing facility located at SriCity, in Andhra Pradesh, about 70 Kms from the city of Chennai. This Factory commenced production in 2011 and has since grown in production capacity and range of Models .There are total 17 offices and 29 dealers. The turnover in 2016/2017 is Rs 1000 crore and this year plans to grow at 20 to 25%.

Position:Regional Head –Product Support-Andhra Pradesh, Karnataka and Telangana
Based out of Hyderabad.
Experience : 15-20 years

Qualification: Diploma in mechanical Engineering or B.E. / B. Tech. - Mechanical

Job Responsibilities:

· Ensure the Parts business in the Area as per company target
· Ensure the Proper service manpower at dealer end
· Ensure the AMC’s as per the company target
· Ensure the training of dealer service manpower
· Up gradation of the service/technical bulletin to dealer service manpower
· Ensure the proper tools and service facility at dealer end
· Ensure the adequate Parts inventory at dealer end as per company norms
· Warranty claim settlement
· Failure analysis and communicate to HO
· Resolution of the customer complaint and maintain the MTTR as per company norms
· Conduct the regular meeting with dealer , service and sales team.
· Communication with HO for dealer and customer issues
· Looking after our Dealers and overall management of field/Customer / Product support activities for Telangana, Andhra Pradesh and North Karnataka.
· Candidates with experience of managing dealership / large territories effectively will be given preference.
· Motivate and improve customer satisfaction parameters across the region.
· Monitor and strategically improve spares,lubricants,AMC sales across the region to exceed targets
· Motivate the customer care team in the region for high level performance and excitement
· Keep the dealer principal motivated through various communications, incentive schemes and updates
· Create Synergy between Sales and Customer Care
· Improve the quality of technical reporting from the region
· Monitor and ensure manpower to machine ratio at the dealerships and trainings at all levels at the dealership.



Delhi, India

Contract type




Spring India, 2912627

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